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STAFFING PLANS

VIP GreenVIP OrangeVIP Red
Minimum Retainer$599 / mo$999 / mo$1995/ mo
Priority Support1 ,2 ,31, 2, 3, 41, 2, 3, 4
Priority 1 Relief0 - 1 Days0 - 1 Days0 - 1 Days
Priority 2 Relief1 - 3 Days1 - 2 Days0 - 2 Days
Priority 3 Relief1 - 7 Days1 - 5 Days1 - 5 Days
Priority 4 Relief1 - 14 Days1 - 7 Days
Resolution14 - 28 Days14 - 21 Days7 - 14 Days
Priority 1 - 3 FollowupWeeklyDailyDaily
Data Entry $8/hr$8/hr$8/hr
Data Scraping (EDF) $30/hr$30/hr$30/hr
Marketplace Management $8/hr$8/hr$8/hr
Content & Blog Management $8/hr$8/hr$8/hr
Social Media Management $8/hr$8/hr$8/hr
Pay Per Click Management $12/hr$12/hr$12/hr
Live Chat Operator $3.00/instance$2.50/instance$2.00/instance
Inbound Phone Call $4.00/instance$3.00/instance$2.50/instance
Email Marketing (Outbound) $15/hr$15/hr$15/hr
Email Marketing Content$45/hr$45/hr$45/hr
Support Desk Management $8/hr$8/hr$8/hr
Tech 1 $12/hr$12/hr$12/hr
Tech 2 $30/hr$30/hr$30/hr
Developer (EDF) $30/hr$30/hr$30/hr
SCE Core Developer $125/hr$125/hr$125/hr
Designer $45/hr$45/hr$45/hr
Illustrator / Powerpoint Designer$45/hr$45/hr$45/hr
Business Analyst $50/hr$50/hr$50/hr
Creative Director $125/hr$125/hr$125/hr
Account Manager $15/hr$15/hr$15/hr
Marketing Advisory
Open Tickets for Design123
Open Tickets for Tech122
Open Tickets for Developer112
Account Manager AssignmentSharedSharedDedicated
Activity ReportMonthlyMonthlyWeekly
Training New Internal Staff
Recruiting New Internal Staff
CommitmentQuarterlyQuarterlyQuarterly
Reset of Committed Hours
VIP GreenVIP OrangeVIP Red
Minimum Retainer$500$999$1995
Priority Support1 ,2 ,31, 2, 3, 41, 2, 3, 4
Priority 1 Relief0 - 1 Days0 - 1 Days0 - 1 Days
Priority 2 Relief1 - 3 Days1 - 2 Days0 - 2 Days
Priority 3 Relief1 - 7 Days1 - 5 Days1 - 5 Days
Priority 4 Relief1 - 14 Days1 - 7 Days
Resolution14 - 28 Days14 - 21 Days7 - 14 Days
Priority 1 - 3 FollowupWeeklyDailyDaily
Data Entry $10/hr$10/hr$10/hr
Data Scraping (EDF) $40/hr$40/hr$40/hr
Marketplace Management $12/hr$12/hr$12/hr
Content & Blog Management $12/hr$12/hr$12/hr
Social Media Management $12/hr$12/hr$12/hr
Pay Per Click Management $15/hr$15/hr$15/hr
Live Chat Operator $5/instance$4/instance$3/instance
Inbound Phone Call $6/instance$5/instance$4/instance
Email Marketing (Outbound) $20/hr$20/hr$20/hr
Email Marketing Content$55/hr$55/hr$55/hr
Support Desk Management $10/hr$10/hr$10/hr
Tech 1 $15/hr$15/hr$15/hr
Tech 2 $40/hr$40/hr$40/hr
Developer (EDF) $40/hr$40/hr$40/hr
SCE Core Developer $175/hr$175/hr$175/hr
Designer $50/hr$50/hr$50/hr
Illustrator / Powerpoint Designer$50/hr$50/hr
Business Analyst $70/hr$70/hr$70/hr
Creative Director $150/hr$150/hr$150/hr
Account Manager $20/hr$20/hr$20/hr
Marketing Advisory
Open Tickets for Design123
Open Tickets for Tech122
Open Tickets for Developer112
Account Manager AssignmentSharedSharedDedicated
Activity ReportMonthlyMonthlyWeekly
Training New Internal Staff
Recruiting New Internal Staff
CommitmentNo CommitmentNo CommitmentNo Commitment
Reset of Committed Hours

VIP Green Support

If your resolution from Priority 2 case requires a developer or an enhancement is needed it will be considered a Priority 3 case and will be escalated to Green support. Under green support our entire team becomes your part-time employees.

We will resolve your issues by enhancing our system, assigning tasks to workers with up to 80 hours of labor, get developers involved, and support your business to keep operations from delaying.

VIP Orange Support

If your enhancement is not an enhancement that other clients can benefit from or will require more work to deliver effectively than the available allocated resources of a Priority 3 case it will be moved to Priority 4.

Orange support will have enough resources to consider resolving your Priority 4 case by giving more hours to the developers, designers, tech and labor workers.

VIP Red Support

Hire our team as a full-time employee. We will deliver the same results as orange support but with additional hours.

Our team will work on more issues concurrently, and deliver results faster by escalating your issues into high priority.

Additional Packages: If you have a large list of issues that you wish to resolve quickly, ranging from tech issues to enhancements, you can prepay for a bundle of support and get it delivered within a much shorter time period (Ex: Pay for 3 months and Delivered in 1 Month).

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