You Can Finally Have A Real Desk
Manage any and all tasks for your business right inside Shopping Cart Elite. Maybe you need to call a supplier, contact a customer, process a refund, or do a core charge, all you have to do is add it to your tasks so you can keep track of it without any effort.
Boost productivity through the roof with Task Management. Assign tasks to your team which they can see and respond to. You and your team can even leave notes or send out emails right from the tasks.
Track and manage opportunities right inside the support desk. Do things like track new sales, close deals, set deadlines and more.
HELP CUSTOMERS HELP THEMSELVES
24 hours a day, 7 days a week, your customers can access account information, create new support cases, and retrieve the latest case updatesall without picking up the phone or sending an email.
You might have separate departments, employees, and tasks and a good way to manage them all is by assigning them to projects. Then make your life easier by organizing and manage your projects in one place. You can easily track billable time, assign employees, manage calendars that will auto adjust based on activity, manage deadlines on projects and tasks, manage reminder, email customers and track if messages were opened or not. Never lose track on projects again.
A built-in calendar makes managing your tickets child's play. The calendar is integrated right into the support desk so you can make sure you have employees taking care of all your tickets. It includes a timeline giving you a bird's eye view of your whole team. Schedule your employees quickly, check to see if they've logged in, what task they're currently on and more.
And you can even use the support desk for incoming and outgoing emails so you can respond right without having to switch to another client.